| DIAGNOSIS
With 'DIAGNOSIS'
You will follow the evolution of your customer's satisfaction,
service efficiency and after sales service.
We help organizations keep their customers, build market
share, improve the performance of their entire workforce.
Customers want to be taken care of RIGHT NOW! They want
things fast with no mistakes, no delays and no excuses…
Diagnosis will support your organization to improve
its internal and external customer service, and help
you:
- Keep customers and prevent them from switching
to competitors.
- Gain customers' loyalty and build strong business
relationships with them.
We keep watching
your business
With Diagnosis we evaluate your clients' needs,
claims and expectations
Diagnosis listens to your clients and partners dissatisfactions,
claims and expectations, on a regular basis.
1. "Diagnosis" mission
Diagnosis mission is to provide an objective and a wise
evaluation of the service provided by your business
to your client in order to give you an exact evaluation
of your client satisfaction, giving you the possibility
to improve your business based on tangible information.
2. "Diagnosis" efficiency?
Diagnosis is a powerful tool of investigation performed
on a regular basis.
Its purpose is to extract results, based on some criteria,
on regular intervals of time, to evaluate the improvement.
3. "Diagnosis" objectives
To become a practical tool for management support, through
Following the evolution of customer satisfaction, service
efficiency, after sales service…etc.
Being a source of practical information for management
4. "Diagnosis" results
- Brainstorm the information with managers for improvement.
- Determine the exact training needs.
- Rectify actions or implement new policies.
- "Diagnosis": measures the service quality.
1. Measures and analyses at time t0, t1,…t, your
clients (+ internal ones) and your partners satisfaction
towards the service provided and the products sold
2. Verifies whether employees follow the management's
instructions (selling products, etc)
3. Compares your performance v/s the competition's with
clients and wholesalers
5. Diagnosis methodology
We keep watching your business to meet your needs in
customer Service
What services does "Diagnosis" offer?
- Mystery shopping
- Phoning operations
- Climate surveys
- Clients claims analysis
- Face to face questionnaires & direct mailing
Where does "Diagnosis" occur?
- Distribution networks: points of sale, wholesalers,
retailers, agencies,
- Institutions: banks, hospitals, hotels, show rooms,
private clinics...
- Service companies: outsourcing, business centers...
- Industries: food products, cosmetics, luxury brands
7. Mystery shopping, geographical area
Middle-east la carte
8. Clients reports access
1. Your log in
2. Your password
You wish a tailor made project, Click here
9. Potential Client application
10. Mystery shopper application?
next to mystery
shopper
 Business Improvement Services |
