OPERATIONAL

1-Audit service:

You need to continuously evaluate your service efficiency and clients' needs, claims and expectations on a regular basis.

It costs you 4 times more to reach a new customer than to keep a existing one

With Diagnosis customer service audit We keep watching your Business

2-Strategic and applied marketing

BIS defines a long-term marketing vision and strategy, and implements it through year-to-year project management. We work with our clients as partners and help them achieve their goals.

1. Strategic marketing
   The customer and market audit
   Setting marketing objectives and strategies
2. Operational marketing
   Products tracking and development

3-Telemarketing: DIRECTPHONE

BIS together with Directphone Paris, a telemarketing specialist with 25 years experience in the European market, established DIRECTPHONE Beirut.
DIRECPHONE's mission is to help businesses launch their call center and train their staff to reach their customers everywhere "with a Smile".
DIRECPHONE is the perfect solution for all businesses whose target is to improve their sales.

DIRECTPHONE Your phone partner

Improving the quality of your sales and your customer service.

Your Call center is operational! We make it happen.
We recruit for your call center
We train your operators, supervisors, and managers on phone techniques towards your products and customers. They will be efficiently and strictly followed.
We will guarantee quality communication, the aptitude to master various situations, correct behavior, and the ability to reach your objectives.

Training Department
Telemarketing specialist DirectPhone
suggests tailor-made seminars targeted towards your strategy and professional environment

Some references of DirectPhone Europe
IBM
MACINTOCH
BRITISH TELECOM
FRANCE TELECOM
HEWLETT PACKARD
HONDA
YAMAHA
L ' OREAL
YVES ROCHER
AXA
CIC
BNP

Business Improvement Services