| CONSULTING
SERVICE
WHAT WE DO?
1-Business Plans
It is the difference between those who have an idea
and those who make money on one.
The process of creating a business plan forces you
to have a realistic look on your business in its entirety.
Putting a business plan allows you to evaluate your
business so you can proceed with implementing.
By taking an objective look to your business, you can
identify areas of strength and weaknesses. You can pinpoint
your needs or details you might normally overlook.
It helps you:
Identify your objectives
Develop strategies to meet these objectives
Earmark problems and suggests ways to solve them
Create a structure for your business by defining
activities and responsibilities
Determine the necessary financing to start your
business
2-Strategic assessment & orientations
a- Strategic assessment
Competition assessment
Strategic Positioning
Resources assessment
Portfolio assessment
b- Strategic decisions and orientation
Company strategy
Product strategy
Strategic decisions to action plans
Diversification
International development
3-Strategic and applied marketing
BIS define a long-term marketing vision and strategy,
and implementing it through year-to-year project management.
We work with our clients as partners and help them
achieve their goals.
a-Strategic marketing
The customer and market audit
Setting marketing objectives and strategies
b-Operational marketing
Product
Positioning
Price
Distribution
Advertising and sales promotion plans
Implementation
4-Customer care
Why a service
strategy ?
A satisfied customer tells 3 customers
An unsatisfied customer tells 10 customers
BIS implements companies a service management system
that helps managers turn their businesses around and
deliver the best quality service to their highly demanding
customers.
BIS DELIVERS A CUSTOMER SERVICE SYSTEM THROUGH:
1-Assessment solutions
Audit for the service as perceived by the customer
through a methodology called Diagnosis (mystery shopping)
2-Strategic orientation
Identifying weaknesses that prevent companies from
achieving excellent customer service
Establishing quality service performance standards
3-Development
Developing systems to ensure total organizational
commitment
Creating new policies and procedures if needed
Planning
4-Implementation
Action plan
Training
 Business Improvement Services
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